Isaac Rhea, Jon Haws, Scott Hammond, PhD Jon M. Huntsman School of Business, Utah State University USA
Highly Reliable Teams (HRT) work in complex and extensively regulated environments where improvisation outside routine processes can be critical to success. Work teams in search and rescue, emergency medicine, surgery, aviation, and military solve complex problems in chaotic environments with high reliability. They must produce successful outcomes under the detailed and conflicting regulations from professional societies, sponsoring agencies, and government.
This research project will identify how HRTs deal with regulation during times of high stress and chaos when solutions fall outside accepted process and regulatory protection. The Principle Investigator (PI) proposes to imbed with six different HRTs, and through observation, interview and participation, explore the relationship, regulation, reliability, and non-compliance.
Key Words: Regulation, Deviance, SAR Teams, Complex Problems,